Frequently Asked Questions
Everything you need to know so you can shop like a pro!
If you want to check the delivery status of your order, you can find the most updated tracking information by visiting your Account page and view “My Orders” for more information. Please note, depending on how the supplier ships your order, there may not be full tracking information available.
If your order didn’t go through and was denied, it may be possible that your payment was declined. Here are a few reasons why that may have happened: The card is expired. The card was reported as stolen or frozen. If you are using a debit card, be sure it has a CVV and can be billed as a credit card.
Orders typically ship within 2-3 days. Shipping times vary based on the individual suppliers and destination. To view estimated shipping times for your orders, please visit your Order History and choose “My Orders” for more information. You can track your order’s delivery progress at any time from this area.
Your order will ship mainly from Jerusalem and might sometimes change according to the warehouse location.
You can delete your account by sending an e-mail titled “Account deletion” from your registered account e-mail address to [email protected]
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